You can contact PrymoInvest at [email protected]. We read every message and reply when a reply is needed, usually within a few working days. Email is our only contact channel: we do not run phone lines, chat support or social media accounts that offer help with investments, so any such channel using our name is not ours.
When reporting an error, it helps to quote the sentence concerned and, where you can, name the official source that shows the correct figure. We check every report against the source before changing a page.
Write to us about
- A factual error, an outdated rule or a calculation that does not add up. Please include the page address.
- Topics you would like a guide on, or a section that was hard to follow.
- A website, app or person using the PrymoInvest name to offer investments. We will add a warning and you should also report it to your regulator.
What we cannot help with
PrymoInvest is an information site, not a broker, exchange, bank or adviser. We have no customer accounts, so we cannot:
- open, close or look up any trading or investment account;
- process deposits, withdrawals or transfers;
- recommend brokers, funds, shares or coins, or give personal financial advice;
- trace, recover or investigate money lost to another firm.
If you have lost money to a suspected scam, contact your bank straight away and report it to your financial regulator and national fraud service. Our guide on spotting scams lists the steps. Please never send us passwords, seed phrases, card numbers or identity documents; we will never ask for them.